juta888 Privacy Policy

// 01

1. Introduction

juta888 ("we", "us", "our") is committed to protecting the privacy and personal data of all Members and visitors to juta888.club. This Policy applies to all personal data collected through the Platform, including during registration, account use, financial transactions, customer support interactions, and any other touchpoints between you and juta888.

This Policy should be read in conjunction with the juta888 Terms & Conditions. Where terms used in this Policy are defined in the Terms & Conditions, those definitions apply here unless otherwise stated. "Personal data" in this Policy refers to any information that can identify you directly or in combination with other data.

// 02

2. Personal Data We Collect

juta888 collects personal data in several categories depending on how you interact with the Platform:

juta888 does not collect sensitive personal data — such as health information, religious beliefs, or political opinions — unless specifically required for a regulatory purpose and with your explicit consent.

// 03

3. Legal Basis for Processing

juta888 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the services you have requested, including account management, transaction processing, and platform access.
• Legal obligation: Processing required to comply with applicable laws and our international gaming authority licence conditions, including KYC, AML, and responsible gaming requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming analysis, where these interests are not overridden by your rights.
• Consent: For optional marketing communications and non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time.

// 04

4. How juta888 Uses Your Personal Data

Personal data collected by juta888 is used for the following purposes:

• Creating and managing your juta888 account and verifying your identity;
• Processing deposits, withdrawals, and wallet transactions in MYR;
• Conducting KYC and AML checks as required by our licensing framework;
• Delivering customer support and resolving account-related queries;
• Monitoring for fraudulent activity, unauthorised access, and terms violations;
• Personalising your experience — such as game recommendations and relevant promotions — based on your usage patterns on juta888;
• Enforcing responsible gaming obligations, including age verification, self-exclusion management, and limit monitoring;
• Sending transactional communications (deposit confirmations, withdrawal notifications, account alerts);
• Sending marketing communications, including details of juta888 promotions, where you have opted in to receive these.

juta888 will not use your personal data for any purpose materially different from those listed above without providing you with prior notice and, where legally required, obtaining your consent.

// 05

5. Data Sharing & Disclosure

juta888 does not sell your personal data. We may share your data with the following categories of third parties where necessary:

• Payment service providers: Touch n Go, Boost, Maybank, CIMB, Public Bank, GrabPay, and USDT processing partners — solely for transaction processing;
• Identity verification and KYC service providers: Third-party agencies used to verify identity documents as required by our licence;
• Game content providers: Pragmatic Play, PG Soft, Habanero, and other licensed game studios, which may receive session and technical data necessary for game delivery;
• Regulatory and law enforcement authorities: Where disclosure is required by applicable law, court order, or our gaming licence conditions;
• IT and infrastructure providers: Cloud hosting and security service providers operating under strict data processing agreements with juta888.

All third parties with whom juta888 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for their own independent purposes.

// 06

6. Cookies & Tracking Technologies

The juta888 Platform uses cookies and similar tracking technologies for the following purposes:

• Strictly necessary cookies: Required for Platform operation, session management, and login persistence. These cannot be disabled without affecting Platform functionality.
• Performance cookies: Collect anonymised data on how Members use the Platform to help us identify and fix technical issues and improve performance.
• Functionality cookies: Remember your preferences — such as language settings and game lobby filters — to personalise your juta888 experience.
• Analytics cookies: Used to understand aggregate usage patterns on the juta888 Platform. Data collected is not linked to individual identity.

You may manage non-essential cookie preferences through your browser settings. Blocking strictly necessary cookies will affect your ability to use the juta888 Platform, including the login function.

// 07

7. Data Retention

juta888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with legal and regulatory retention requirements. Key retention periods applicable to juta888 Members include:

• Account and identity data: Retained for the duration of your membership and for a minimum of five (5) years following account closure, as required by AML and licensing obligations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Support communications: Retained for three (3) years from the date of the most recent interaction;
• Marketing preferences and consent records: Retained for the duration of your active membership and for two (2) years following account closure or consent withdrawal.

After the applicable retention period expires, personal data is securely deleted or anonymised. Where data is anonymised, the anonymised record may be retained for statistical and analytical purposes without limitation.

// 08

8. Your Rights as a Data Subject

Subject to applicable law and the limitations of our licensing obligations, juta888 Members have the following rights in respect of their personal data:

• Right of access: You may request a copy of the personal data juta888 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: You may request that juta888 restricts processing of your data in certain circumstances;
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to juta888;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact juta888's support team via the in-platform live chat or at the email address listed on this page. juta888 will respond within thirty (30) days of receiving a valid request.

// 09

9. Data Security

juta888 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and juta888 servers;
• Encryption at rest for sensitive personal and financial data stored within juta888 systems;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Multi-factor authentication for administrative access to systems containing personal data.

Whilst juta888 takes all reasonable steps to protect your data, no transmission over the internet can be guaranteed as completely secure. You are responsible for maintaining the security of your juta888 login credentials.

// 10

10. Children's Privacy

The juta888 Platform is strictly for adults aged 21 years and above. juta888 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under the minimum age, that data will be deleted and the associated account closed immediately. If you have reason to believe that a minor has registered on juta888, please contact our support team immediately.

// 11

11. Third-Party Services

The juta888 Platform integrates with third-party services for game delivery, payment processing, and identity verification. These third parties operate under their own privacy policies and data processing practices. juta888 conducts due diligence on all third-party service providers and requires them to maintain data protection standards consistent with applicable law. juta888 is not responsible for the independent data practices of third-party providers beyond the scope of our contractual data processing agreements with them.

// 12

12. International Data Transfers

juta888 may transfer your personal data to servers or service providers located outside of Malaysia. Where such transfers occur, juta888 ensures that appropriate safeguards are in place — including contractual clauses requiring the receiving party to protect the data to a standard equivalent to Malaysian data protection requirements. By using the juta888 Platform, you consent to such transfers occurring in accordance with this Policy.

// 13

13. Changes to This Privacy Policy

juta888 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Members via the Platform or by email prior to taking effect. The effective date and version number at the top of this page will be updated accordingly. Continued use of the juta888 Platform following the effective date of any revised Policy constitutes your acceptance of the changes. We recommend reviewing this Policy periodically to stay informed of how juta888 handles your personal data.

// 14

14. Contact & Data Subject Requests

For all privacy-related enquiries, data subject access requests, or concerns about how juta888 handles your personal data, please contact our support team through the 24/7 live chat available within the Platform. Written correspondence may also be directed to the support email address displayed in the footer of this page. Please note that the email address is shown as plain text only and is not a clickable link.

juta888 will acknowledge privacy-related requests within five (5) business days and endeavour to resolve them within thirty (30) days. Complex requests involving large volumes of data or requiring regulatory consultation may take longer, in which case juta888 will notify you of the extended timeline.